The Value of Certification to our Customers
As an official CIMS and CIMS-GB Certified organization, FM&M has proven that we are structured to deliver consistent, quality service and is committed to efficient operations and continuous improvement.
FM&M has been recognized as a credible, quality and customer focused organization
FM&M has proved validated delivery of a consistent high level of service
FM&M’s management systems and processes are in compliance with the industry’s leading standard and best practices
FM&M has established its capability to provide green cleaning services
FM&M can assist our customers in achieving points under the LEED-Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System
By contracting your janitorial services with FM&M, you are assured that your operation costs will be controlled and budgeted, thus enabling you to make your business more efficient. We work with you to create a maintenance plan that fits your level of need. Contracting with FM&M allows you to concentrate on your business’ core expertise while leaving the cleaning details to us.
The FM&M approach to quality includes:
Laser focus on customer satisfaction
Strong local presence (Headquartered in Dorchester)
Measurable quality System
Nationally recognized custodial training program
At FM&M we are committed to maintaining a well-trained, trustworthy, reliable workforce, and a well-organized, responsive management staff. FM&M’s proven Quality Control Program assures that our customer contract requirements, planned results, organizational goals, and overall customer satisfaction are achieved.
FM&M understands FLEXIBILITY and QUICK RESPONSIVE ACTION are key aspects to performing quality services. We take a proactive approach to meeting your needs. Our customers are routinely consulted to address any building maintenance needs or concerns. Our experts work hands on at every level, building solid relationships and producing reliable quality results. Additionally, our management staff is available 24/7/365 to respond to any emergency situation that might arise.
FM&M Inc. utilizes a Total Quality Management (TQM) approach in everything we do. From the CEO to the part-time evening worker, we are all responsible for the quality and services we provide. FM&M Inc.’s Executive level philosophy amplifies these important concepts.
The open door policy approach adopted by FMM Inc. allows any employee or customer access to any and all of the senior management staff. This allows our partners to feel more confident and secure in their ability to discuss tough issues and recommend changes to our practices. FM&M Inc.’s President, James Cassetta and/or one of the other Senior Managers visits all of FM&M Inc.’s operations at least once quarterly, allowing an opportunity to get valuable input from our customers, Contract Job Managers, and front line staff.