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JIM CASSETta, President,

brings over 25 years’ worth of custodial knowledge and was the primary owner of FM&M, Inc. prior to WORK Inc.’s acquisition of FM&M, Inc. in January 2004. This intimate knowledge of the ins and outs of custodial work represents a unique understanding and passion to the challenges faced at the Boston City Hall and the importance of constant long-term support to our Contract Managers. It is not unusual for him to show up at a job site anytime and assist in any way possible.

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Eddy Saenz, Chief operating officer,

brings over 30 years of custodial knowledge and was a minority owner of FM&M, Inc. prior to its acquisition by WORK Inc. Eddy was one of the first Latin COOs in the Boston market and has spent his entire career introducing Quality state of the art processes and improvements to FM&M Inc. In July of 2004, Eddy coordinated and managed the simultaneous startup of 3 major DDS contracts worth over 2.5 million dollars.

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Al Fava Jr. VP Commercial Services,

has worked for WORK Inc. Custodial Division for over 30 years. During this time Al has performed all aspects of custodial work and has run multiple large scale government contracts. This experience has given Al a comprehensive and extensive background in custodial cleaning, government contract requirements and strict safety regulations. Al is an expert in the cleaning industry, specializing in floor care and green cleaning. He has participated in round table discussions at ISSA, worked with HILLYARD manufacturing as a consultant and tested of green products, and has performed consulting services for government agencies, other custodial companies and private industries for specialized cleaning. Al provides technical consultation for FM&M Inc.

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Lisa Fitzgerald, VP Quality and Customer service,

has over 12 years of customer relationship knowledge and three years of custodial service knowledge. She has successfully managed multiple start-up contracts for State, Municipality and Private Contracts. She holds a Master’s Degree in Science Management and is Wilson Learning Signature Service: Keys to Customer Satisfaction Certified. This intimate knowledge of customer relationship management and support to FM&M, Inc. Contract Management Team aids in FM&M, Inc. quick response in customer
requests, complaint resolution and scheduling of additional services needed by our customers.

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Janelle Mayo, Business Development

joined the FM&M team in early 2019 after six years with Hillyard as an Account Manager. Ms. Mayo was responsible for cultivating and maintaining customer relationships. She developed solutions for clients that enabled them to maintain clean, safe, and healthy environments within their budgets. She brings a wealth of industry knowledge to FM&M stemming from her own professional careers as well as a long family history in the cleaning industry. Ms. Mayo is a graduate of Curry College and is an active softball player and coach in her spare time.


JP Plunket, Principal Red Dome Realty,

Red Dome Realty a leading boutique commercial brokerage shop and Facilities Management & Maintenance - both Dorchester based - have embarked on a strategic alliance in order to provide owners of industrial, office, medical and academic buildings a one stop offering of seamless services.

Red Dome will continue its clear focus on the leasing and sales of commercial properties but it will now include FM&M’s total facilities management capabilities to its menu of services. Learn more at