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Eddy-Saenz2Eddy Saenz, Chief Operating Officer - Mr Saenz brings over 30 years of custodial knowledge and is a former co-owner of FM&M before its acquisition by WORK Inc. Mr. Saenz is one of the first Hispanic Chief Operating Officers in the commercial cleaning market space in the Boston and surrounding area . Mr Saenz has and has spent his entire career introducing quality state of the art processes and improvements to the custodial business. Mr. Saenz has extensive experience starting up new programs and work sites for customers including: large custodial sites, companies with multiple site locations, State & Municipal Buildings, transportation hubs, schools, and private companies.



Jim Cassetta FMMsmJames Cassetta, MPA, President - Mr. Cassetta possesses over 30 years’ of Custodial, and Senior Management operating experience. As a result of his experience Mr. Cassetta has intimate knowledge of the challenges that arise and solutions needed that can and do present themselves on every custodial jobsite. Mr. Cassetta has dedicated a vast portion of his professional life to training and managing professional custodians. Mr. Cassetta believes in and employs a very hands-on management leadership style and maintains an “Open Door” policy for all employees. This management philosophy allows any and all FM&M employees access to all levels of Operating, Managerial, and Senior Staff, and, it is not unusual for him to show on a job site anytime and assist in any way possible.


Al F Sm

Albert Fava Jr., Vice President of Commercial Services - As part of WORK Inc. , Mr. Fava oversees all aspects of the Commercial Custodial Division of which FM&M is part and has over 28 years of experience. Mr. Fava has performed all aspects of custodial work and has run multiple large scale government custodial and facility management contracts. Mr. Fava has a comprehensive and extensive background in custodial cleaning, government contract requirements, and work safety regulations. Mr. Fava is an expert in the cleaning industry specializing in floor care. He has participated in round table discussions at ISSA, worked with industry leaders such as HILLYARD manufacturing as a consultant including green product evaluation, performs custodial consulting services for government agencies, consults in areas of specialized cleaning and provides technical consultation to private companies.


 Lisa Fitzgerald, Assistant Vice President of Business Development and Customer Relations has   over 7 years of customer relationship experience and has successfully managed multiple start-up contracts   for State, Municipality and Private Commercial Customers. She holds a Master's Degree in Science and is   Customer Satisfaction Certified. Her intimate knowledge of customer relationship management means a   quick response to all customers' requests, service   complaint resolution, quotes, and the scheduling of   additional custodial services needed by our customers.